Returns Policy

Your rights under Australian Consumer Law are separate from our change of mind policy. If you are concerned that a product may be faulty, unsafe or not as described, please contact us so we can assess it and talk you through the options. 

If a product has a major problem, you may be entitled to choose a refund or replacement. For other problems, the right solution depends on the circumstances and may include a repair, replacement or refund. Our change of mind policy does not limit your consumer guarantee rights.

If your skin reacts to a product, please stop using it and contact us. We understand this can be concerning, and we will take the time to review what happened. 

A reaction alone does not automatically mean the product is faulty or qualify you for a refund under Australian Consumer Law. We will assess whether the product may have failed to meet a consumer guarantee, such as having a safety or quality issue or being inaccurately described or labelled and explain what options may be available.

To request a return under our 7 day change of mind policy, please email us within 7 days of receiving your order and include your receipt or other proof of purchase. Products must be unused, in the condition you received them and in their original packaging. Please pack your return securely. We recommend using tracked post, as we are unable to accept responsibility for parcels lost in transit.

Once we receive and inspect your return, we will email you to confirm receipt and let you know whether your refund has been approved. If approved, your refund will be sent to your original payment method. Please allow time for your bank or payment provider to process it. For approved change of mind returns, the original shipping cost is not refunded and return postage is your responsibility.

If your refund has not appeared yet, please check your bank account and contact your card provider, as processing times can vary. You may also wish to check with your bank. If the refund still has not arrived, please get in touch and we will be happy to help.

We take care to pack your order securely. If an item arrives damaged, please email us with your order details. To help us assess the issue and resolve it as quickly as possible, we may ask you to send photos of the product and its packaging.